De-escalation Techniques Module Guide
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1. What is De-escalation?
   - Techniques used to prevent a situation from becoming more hostile or violent.

2. Recognizing Escalation:
   - Learn to identify signs of increasing aggression or tension in others.

3. Communication Skills:
   - Use calm, respectful speech.
   - Avoid provocative words and actions.
   - Maintain non-threatening body language.

4. Space and Boundaries:
   - Keep a safe distance during a confrontation.
   - Use barriers if available (like a table or chair).

5. Listening and Empathy:
   - Show understanding and empathy to reduce tension.
   - Allow the other person time to express themselves without interruption.

6. Diversion and Distraction:
   - Change the subject to something neutral or positive.
   - Suggest alternative solutions or compromises.

7. Safety and Exit Strategies:
   - Always know the nearest exits.
   - Have a plan for quickly leaving an escalating situation.

8. Practice:
   - Role-play various scenarios to apply de-escalation techniques.
   - Discuss what worked and what didn’t in practice sessions.

Remember: The primary goal of de-escalation is to reduce the intensity of a conflict and ensure safety for all involved.